This article will explain how to add a mailbox to your outlook. This could be a shared mailbox or a personal mailbox.
What you will need:
- Your Laptop
- Your Phone
- Access to the QR Code and Password
- Will take 5 minutes
Step 1 - Make sure you have Authy or another type of Authentication App
- On your phone, you should already have an app called Authy downloaded, if not you can follow this guide. https://wgb.zendesk.com/hc/en-gb/articles/10629186973597-How-do-I-set-up-MFA-with-Microsoft-and-Authy-
Step 2 - Scanning the QR Code
- Open Authy or another authentication app you have downloaded and select "Add Account"
- Now get the QR Code up on your laptop and scan the QR Code onto your phone. (If you don't have access to the QR Code, ask the IT Team)
- This should now give you a 6 number code that expires every 30 seconds.
Step 3 - Adding the Mailbox
- Open Outlook on your laptop and navigate to the top left of the screen where it says "File"
- Now select "Add Account"
- Input the email you want to add to your outlook
- Now input the password for the email account (If you don't have access to the password, ask the IT Team)
- Now it will ask for the code you get from the Authy app. Note, if the code is about to expire, wait a few seconds for a new one, so you have more time to input the code.
- On the next window, make sure to select "No, sign in to this app only" as you only want access to the mailbox.
Step 4 - Restart Outlook
- You will most likely have to restart Outlook for the mailbox to appear.
- Navigate to the top right of the screen and select the X icon to close Outlook
- Reopen Outlook and the mailbox should be on the left side of the screen under any other mailboxes you have
Step 5 - Settings
- Now navigate to "Files" again and select "Account Settings", select "Account Settings" again on the drop-down menu.
- Now select the new email and select "Change"
- Now move the slider from 1 Year to 3 Months and select "Next" and then "Done"
You have now successful added the mailbox to your Outlook.
Note, the mailbox you have just added has only been added to the device, so if you want it on another device, you will have to follow these steps again.
If you have any trouble, please contact the IT Team for assistance.