IT & Computer Knowledgebase

Epson printers

• Epson Printers - kitchen printer and receipt printer clearing cache

Microsoft Teams

• Microsoft Teams - Business version vs Personal version
• Microsoft Teams - Turn off Auto Startup
• Microsoft Teams - Turning off notifications
• Microsoft Teams - Meeting request and Guest access
• Microsoft Teams - How to clear the cache
• Microsoft Teams - Deleting Teams Chats and Threads

Agilysis IG

• IG - Add Allergens in red
• IG - Turn off the private wifi feature
• How to shut down an OnDemand site - IG
• How to turn off scheduled orders OnDemand - The Cabin
• How to add categories and items to the OnDemand website
• IG - KDS screen login

See all 12 articles

Agilysys Versa

• Browsers and memory usage
• Versa - iPad for reg cards

General IT Guides

• Gift Card Paper Orientation
• APL-Accessing the VPN
• Email - Phishing emails & what to do if you think you have recieved one.
• SeaSpace - TV Chromecast Staff Guide
• SuperControl - Add 2FA (SMS) to user login
• How to use a Chromecast

See all 15 articles

New IT equipment

• CapEx - Overview of purchasing new IT equipment
• CapEx - Responsible procurement policy - statement of intent
• CapEx - Capital Expenditure policy

IT Admin

• Sam4s Till RAM Upgrade

MFA

• MFA explainer
• MFA - How do I set up MFA with Microsoft and 2FAs? - Apple iPhone IoS
• Microsoft Outlook Authenticator on Mobile devices
• MFA - How do I set up MFA with Microsoft and 2FAs? - Android - Samsing, Pixel, etc.
• Moving to a new iPhone
• MFA - Browser

Troubleshooting

• Transfer form for transfer in F&B
• IT Support - Using Zendesk
• Teamviewer - installation and troubleshooting
• Find name of Laptop or PC
• Samsung TV Cloning
• Map Drive To TS Connection

See all 11 articles

ITEC Printers

• New Hangar Printer - Xerox C7130
• Xerox - Hotel Printer Scan to Email
• How to raise a ticket with ITEC

PDQ

• PDQ First Data - WiFi and charging issues
• PDQ Worldpay - Overview

WGB Hotel Music

• Music at the Hotel - How it works & troubleshooting

Phone systems

• UCS not appearing on screen
• iPECS - How to restart the phone system manually - Lake
• iPECS - How to use the iPECS UCS phones

Beach Lofts & Hotel TVs

• Sign a guest out of Netflix
• Sign a guest out of Amazon Prime
• Sign a guest out of Disney Plus
• Beach Loft TVs - Watch Live channels
• Beach Lofts TVs - Troubleshooting

Miradore

• Miradore - Backup and restore iPhone for new phones

Phones

• ASCOM - restart i63 phone
• APL - Phone Line
• APL - Phone set night service
• BeachLofts - UCS - Phone in DND
• iPhone Battery Life

Wifi

• WiFi - Guest WiFi & Troubleshooting
• WiFi - Using WiFi in the HMOs
• Emergency Wi-Fi Data Router - SeaSpace
• iPad or iPhone - Private WiFi Issue
• Events Mobile Data 4G Router - EE
• How To Find Device MAC Address

See all 10 articles

Microsoft 365

• Microsoft 365 - How to log in
• Microsoft - Profile account headshot photo
• Stop New Outlook
• Outlook - Clearing out old emails and managing your storage

Email information

• Mimecast - Held Messages
• Beach Retreats - Signatures template for Outlook
• Outlook - Add signature
• Outlook - How to add a meeting room booking to your invite
• Watergate Bay and Another Place - Signatures template for Outlook
• Email - Deleting emails to reduce mailbox size

See all 11 articles

Printers

• Beach Retreats offices - Printer Support Info