Accessing Zendesk
Zendesk is a ticketing system we use to manage IT requests. Submitting a ticket instead of emailing will get the fastest response and ensure nothing is missed.
The Zendesk portal can be accessed via the star icon on your desktop or through this link: https://wgb.zendesk.com/hc/
This will take you to the help centre which contains IT guides.
A number of guides are open to the public but if you sign-in from the top right using your work email (password reset maybe required) you will gain access to many more.
Submitting Support Tickets:
- Click the Sign in button to log into the portal.
- Sign in using your work email and password.
- NOTE: If you have not signed in before please click the link to reset your password.
Once signed in go to 'Submit a request' from the top right to submit a ticket.
Enter your work email and fill out the form.
All tickets should be submitted as not urgent unless it's business critical eg. ResortSuite down, hotel broadband offline.
Viewing my tickets:
- To view outstanding tickets go to My activities
- All tickets will be displayed under My requests